CFMOTO RIDE in this clause refers to Zhejiang CFMOTO Power Co.,Ltd
Update date: October 11, 2021
Effective date: October 11, 2021
During your use of this software, we will collect the information you actively provide or generated due to your use of service in the following ways, and use it to provide you with services, optimize our services, and protect your account security:
1. How we collect and use your information
2. How do we store your information
3. Information Security
4. External provision
5. About using cookies and similar technologies
6. Your rights
7. Change
8. Protection of minors
9. Contact us
10. Dispute Resolution
1. How we collect and use your information
1.1 When you register for a CFMOTO RIDE APP account, we will automatically obtain your nickname, real name, mobile phone number or email account. This information is collected to help you complete the CFMOTO RIDE APP account registration so that we can provide services and protect you 'S account security. Your real name and mobile phone number are personal sensitive information, and this information is collected to be able to confirm your identity (such as receiving a verification code) and to meet the requirements of the network real-name system of relevant laws and regulations. If you do not provide such information, you may not be able to use our services normally. In addition, you can choose to continue to provide your gender, birthday, occupation, income and other information so that we can provide more personalized services. Refusal to provide will not affect your normal use of the software.
1.2 When you bind this software to your CFMOTO RIDE vehicle, we will collect the frame number of your vehicle. The collection of this information is to determine the correspondence between you and your vehicle so that we can provide you with the correct Vehicle-related services.
1.3 When you use this software's vehicle condition function or a specific function in the vehicle condition, in order to ensure your normal service, we will collect your device information (information related to your device, including device type, device model name, system and performance Information, etc.), vehicle information (information related to your vehicle, including frame number, engine number, central control version, battery power, driving speed, etc.), log information (operation log, fault log, service log), location information (Country code, city code, geographic location), camera use permission, album use permission, recording use permission, and call permission. These information and permissions are basic information or service-related permissions that must be collected in order to provide you with services. for example:
1.3.1 When you use functions based on location information, such as historical trajectory functions, we will collect the geographic location information of your vehicle to provide you with the requested service. The geographic location information of the vehicle is personal sensitive information. It may identify your personal location information by itself or in combination with other information. If you do not provide such information, you may not be able to use the service function normally.
1.3.2 When you use the post function, we will ask you to authorize the album permissions and camera permissions. If you refuse to provide authorization, you will not be able to use this function, but it will not affect your normal use of other functions of CFMOTO RIDE.
1.3.3 When you use the after-sales feedback function, we will ask you to authorize camera permissions and album permissions. If you refuse to provide authorization, you may not be able to use this function, but it will not affect your normal use of other functions of CFMOTO RIDE.
1.3.4 When you use the video shooting in the after-sales feedback or the video shooting in the community content publishing, we will use your recording rights. If you refuse to provide authorization, the video upload may be unavailable, but it will not affect your normal use of other functions of CFMOTO RIDE.
1.3.5 When you use contact customer service or contact stores, we will use your authority to make calls.
1.3.6 When you use the map and positioning function, we will collect the geographic location information of your vehicle and the geographic location information of your device so that you can intuitively understand the location information where you and your vehicle are located.
Geographical location information: Contains precise geographic location information obtained through GPS information, WLAN access point, Bluetooth, base station and other sensor information, and approximate geographic location information obtained through network location information (such as base station, IP, and WLAN).
a. Precise geographic location information is personal sensitive information. If you refuse to provide it, the corresponding functional service will be in an unusable state.
1.3.7 When you use the theft reporting function, we will collect the geographic location information of your vehicle and the geographic location information of your device, so as to assist you in recovering the stolen vehicle as much as possible.
1.3.8 When you use the ranking function, we will collect information about the city where your vehicle is located, and this information is collected to provide you with the correct use of vehicles in your city.
1.3.9 When you use the functions of viewing service outlets and online repairs, we will collect the geographic location information of your device in order to provide you with nearby service outlets available.
1.3.10 When you use other functions that are not based on location information, such as vehicle management, OTA upgrades, tire pressure monitoring, battery information, estimated mileage and other functions, we will collect the frame number, motor number, central control version, battery power, driving speed, fault log, service log, operation log and other information, so that the service you request can be provided normally.
1.3.11 When you use the post function, we will ask you to authorize camera and photo album permissions. If you refuse to provide authorization, you will not be able to use this function, but it will not affect your normal use of other functions of CFMOTO RIDE.
1.3.12 Post recommendation and personal information display
a. In order to ensure the quality of recommended posts and recommend posts that may be of interest to you, CFMOTO RIDE may collect relevant and necessary log information.
b. The above log information includes:
Behavior information you operate and use: click, follow, search, browse, share
Information you actively provide: feedback, release, like (like), comment
1.4 When you use the APP community function, the text, photos, videos, comments, likes and other information you share or upload will be stored in our server, because storage is necessary to realize this function. We will store it in an encrypted way, and you can delete this information at any time. Unless you independently choose or comply with relevant laws and regulations, we will not provide the above information to the outside world. If you need to use it for other purposes than this function, CFMOTO RIDE will first obtain your express consent before using it.
1.5 When you use "My Ride", "Safety Lock", "Navigation" and other functions, we will collect the geographic location information of your vehicle, the geographic location information of your device, the speed of the vehicle, the travel time of the vehicle, Information such as battery power so that we can accurately record your riding history and provide navigation services.
1.6 When you use the mall function to shop, we will collect your transaction information, including your name, contact phone number, delivery address and other information, so that we can correctly send you the goods you have purchased. At the same time, in order to allow you to quickly find the products you need, we may collect the device information (including device name, device model, MAC address and IMEI, IMSI, OAID, mobile application list and other software and hardware characteristics information) of your use of our APP. Please note that separate device information is information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify a specific natural person, or combine it with personal information, during the combined use period, this type of non-personal information will be treated as personal information, unless we obtain your authorization or as otherwise provided by laws and regulations, we will anonymize and de-identify this type of information.
1.7 When you purchase commercial services authorized by the APP, such as vehicle purchase, financial installment, insurance and other commercial services, we need to collect your ID card information. The collection of this information is to be able to verify your identity and provide you with security services. If you refuse to authorize the provision, you will not be able to use the functions of purchasing commercial services, but it will not affect your normal use of other functions of CFMOTO RIDE.
In addition, in accordance with relevant laws, regulations and national standards, in the following situations, we may collect and use your personal information without asking for your authorization and consent:
a) Related to the fulfillment of obligations stipulated by laws and regulations by personal information controllers;
b) Directly related to national security and national defense security;
c) Directly related to public safety, public health, and major public interests;
d) Directly related to criminal investigation, prosecution, trial and execution of judgments;
e) In order to protect the life and property of the personal information subject or other individuals, but it is difficult to obtain the authorization and consent of the person;
f) The personal information involved is disclosed to the public by the subject of personal information;
g) Necessary for signing and performing contracts in accordance with the requirements of the subject of personal information;
h) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
i) Necessary to maintain the safe and stable operation of the provided products or services, such as discovering and handling product or service failures;
j) The personal information controller is a news organization and is necessary for it to carry out legal news reports;
k) The personal information controller is an academic research institution that conducts statistics or academic research out of public interest, and when it provides the results of academic research or description to the outside world, the personal information contained in the results is de-identified.
2. How do we store your information
2.1 Location of information storage
We will store the personal information of users collected in China in China in accordance with laws and regulations. If your personal information storage location is transferred from China to overseas, we will strictly follow the law.
2.2 Duration of information storage
Generally speaking, we only keep your personal information for the time necessary to achieve the purpose, such as:
Mobile phone number\email: If you need to use the CFMOTO RIDE APP service, we need to keep your mobile phone number\email to ensure that you can use the service normally.
Geolocation: If you need to use the CFMOTO RIDE APP's function based on location information, we need to keep the geographic location information of your vehicle to ensure that you use the service normally. After you unbind, we have the right to delete the Geolocation information about you.
When our products or services stop operating, we will notify you in the form of push notifications, announcements, etc., and delete your personal information within a reasonable period of time or perform anonymization processing (the so-called "anonymization processing" is Refers to the process in which the subject of personal information cannot be identified through the technical processing of personal information, and the processed information cannot be restored. The information obtained after anonymization of personal information is not personal information).
3. Information Security
We strive to provide protection for users' information security to prevent information loss, improper use, unauthorized access, modification or disclosure.
We will collect, use, store and transmit user information based on the principle of "minimization", and inform you of the purpose and scope of use of relevant information through the user agreement and privacy policy.
We attach great importance to information security. We have established a dedicated team responsible for the development and application of a variety of security technologies and procedures. We will conduct security background checks on security management personnel and personnel in key security positions. We have established a complete information security management system and internal security incident handling mechanism Wait. We will take appropriate industry-standard security measures and technical means to store and protect your personal information to prevent your information from being lost, being accessed without authorization, publicly disclosed, used, destroyed, lost or leaked. We will take all reasonable and feasible measures to protect your personal information. We will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent malicious attacks on data.
We will train and assess employees' awareness of data security and security capabilities to strengthen their awareness of the importance of protecting personal information. We will conduct identity authentication and authority control for employees who handle personal information, and will sign confidentiality agreements with employees and partners who come into contact with your personal information, clarify job responsibilities and code of conduct, and ensure that only authorized personnel can access personal information.
In the event of a security incident such as personal information leakage, we will initiate an emergency plan to prevent the expansion of the security incident, and notify you in the form of push notifications or announcements.
We also ask you to understand that due to technological limitations and rapid development in the Internet industry, as well as various malicious attack methods that may exist, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% security of information. Please understand that there may be security issues in other links outside our control.
4. Externally available
4.1 Sharing
We attach importance to the protection of your personal information. Your personal information is an important basis and part of our products and/or services to you. For your personal information, we only use it within the purpose and scope of this privacy policy or It is collected and used in accordance with the requirements of laws and regulations, and strictly confidential. Under normal circumstances, we will not share your personal information with any company, organization or individual, except in the following cases:
4.1.1 Have obtained your explicit authorization or consent in advance;
4.1.2 It is necessary to share your personal information in accordance with applicable laws and regulations, legal procedures, government mandatory orders or judicial rulings;
4.1.3 To the extent required or permitted by law, it is necessary to provide your personal information to a third party in order to protect the interests, property or safety of CFMOTO RIDE and its users or the public from damage;
4.1.4 Your personal information may be shared among our affiliated companies. We will only share necessary personal information, and such sharing is also subject to the purpose of this privacy policy statement. If the affiliated company wants to change the purpose of processing personal information, it will again seek your authorization and consent;
4.1.5 In order to provide you with more complete and high-quality products and services, some of our services will be provided by authorized partners. We may share some of your personal information with our partners to provide better customer service and user experience. We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share personal information necessary to provide services. At the same time, we will sign strict confidentiality agreements with our partners, requiring them to handle your personal information in accordance with our instructions, this privacy policy and any other relevant confidentiality and security measures. Our partners have no right to use the shared personal information for any other purpose. If you refuse our partners to collect personal information necessary to provide services when providing services, you may not be able to use the third-party service on our platform.
The collection and processing of information by the aforementioned service providers abide by their own privacy clauses and are not applicable to this policy. In order to protect your information to the greatest extent possible, we recommend that you review the privacy policy of any third-party service before using it. To protect your legitimate rights and interests, if you find that these other similar applications are at risk, it is recommend that you immediately terminate the relevant operations and get in touch with us in time.
4.1.6 Realize the shared information of the function or service
a. When you use the functions provided by our affiliates and third parties in CFMOTO RIDE, or when software service providers, smart equipment providers, and system service providers cooperate with us to provide services for you, we will realize the business The necessary information is shared with these related parties and third parties.
b. Geographic location services: When you use geographic location-related services, we will share GPS information with location service providers through SDK or related technologies so that the location results can be returned to you. GPS information is personal sensitive information, and refusal to provide it will only affect the geographic location service function, but does not affect the normal use of other functions.
c. Media file identification: When you use the community to post a post, we will share it with the service provider through the SDK or related image and video files so that automated multimedia identification can be achieved. Refusing to provide will affect the normal use of the function.
d. Payment function: The payment function is provided to you by a third-party payment institution that cooperates with us. Refusal to provide will cause you to be unable to use the function, but will not affect the normal use of other functions.
e. In order to adapt the message push function to the terminal model you are using, we may share the phone model, version and related device information with terminal device manufacturers and service providers through technologies such as SDK.
4.1.7 Achieve shared information for security and analysis and statistics
a. To ensure the security of use: We attach great importance to the security of accounts, services and content. In order to protect the security of your and other users’ accounts and property, and to prevent you and our legitimate rights and interests from illegal infringement, we and our affiliates or service providers may The necessary equipment, account and log information will be shared.
b. Analyze product usage: In order to analyze the usage of our services and improve user experience, we may share statistical data on product usage (crash, flashback) with related parties or third parties, which are difficult to compare with other information Combined to identify your personal identity.
4.2 Transfer
Unless we obtain your explicit consent, we will not transfer your personal information to any company, organization or individual. In the event of a merger, acquisition or bankruptcy liquidation, the transfer of personal information may be involved. In this case, we will require new companies and organizations that hold your personal information to continue to be bound by this privacy policy. If there is any change in the collection and processing methods of personal information agreed in this privacy policy, the company or organization will re-seek your authorization and consent.
4.3 Public disclosure
4.3.1 Public disclosure refers to the act of releasing information to the society or unspecified groups of people. We will not publicly disclose your personal information, except for necessary disclosures for necessary matters such as desensitization and display of relevant information when public announcements of penalties for illegal accounts, fraudulent acts, etc. or the list of winners/winners are announced. If there are reasonable grounds for public disclosure, we will inform you of the purpose and type of publicly disclosed information before public disclosure (if your personal sensitive information is involved, we will also inform you of the content of the sensitive information involved), And publicly disclose it after obtaining your authorization, except as otherwise provided by laws and regulations or otherwise agreed in this policy.
4.3.2 For your personal information that is publicly disclosed, we will review its legitimacy, reasonableness, and legality as soon as we receive a public disclosure application, and adopt the strictest personal information when and after public disclosure. Information security protection measures and means protect it.
4.4 Exceptions for sharing, transferring, and publicly disclosing your personal information
Please be aware that, in accordance with the provisions of laws and regulations, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization under the following circumstances:
4.4.1 Directly related to national security and national defense security;
4.4.2 Directly related to public safety, public health, and major public interests;
4.4.3 Directly related to criminal investigation, prosecution, trial, and execution of judgments; or in accordance with the requirements of laws and regulations, administrative agencies, public prosecutions, and other competent agencies;
4.4.4 In order to protect your or other individuals' life, property and other major legal rights and interests, but it is difficult to obtain your own consent;
4.4.5 Personal information is disclosed to the public by you yourself or collected from legally disclosed channels (such as legal news reports, government information disclosure, etc.);
4.4.6 Necessary for signing and fulfilling relevant agreements or other written documents with you;
4.4.7 Other circumstances stipulated by laws and regulations.
5. Regarding the use of cookies and similar technologies
5.1 When you use our products and/or services, we may use cookies and similar technologies to collect some of your personal information, including: your website habits, your browsing information, your login information, cookies and similar technologies. The collection of this type of information is necessary for your use of our products and/or services, simplifying your repeated steps (such as registering, logging in), making it easier for you to view usage history (such as video viewing history), providing you with service content more tailored to your personal needs and content that you may be more interested in, protecting your information and account security, and improve our products and services.
5.2 If you refuse our use of cookies and similar technologies to collect and use your relevant information, you can manage, (partially/fully) refuse cookies and/or similar technologies through your browser settings on the premise that your browser has this function, or delete cookies and/or similar technologies that have been stored in your computer, mobile device or other device, so that we cannot track your personal information in whole or in part. If you need to learn more about how to change the browser settings, please check the relevant settings page of the browser you are using. You understand and know that: some of our products/services can only be achieved through the use of cookies or similar technologies. If you refuse to use or delete them, you may not be able to use our related products and/or services normally or pass through Our products and/or services get the best service experience and may also have a certain impact on your information protection and account security.
6. Your rights
During your use of the CFMOTO RIDE APP, you can access, update or correct your personal information at any time, and you can also contact us to restrict the collection, use, disclosure or processing of your personal information. At the same time, you can ask us to delete your personal information that has been collected or withdraw your consent at any time.
6.1 Access, update or correct your personal information
You can access, update or correct your personal information at any time through my account. When you update your personal information, we may require verification of your identity. Once we obtain sufficient information, we will respond to your request within a reasonable time.
6.1.1 Access to personal account information
You can query and access your avatar, user name, profile, gender, birthday, and real name. You can query, access, and correct in [My]-[Click User Name].
6.1.2 Inquiry, access, correction, and deletion of information
a. Enter [My]-[Works] to access and delete the community posts you posted
b. Enter [My]-[Like] to access and delete the information you like (like)
c. Go to [My]-[Follow] to access and query the account information you are following, and click the "Followed" or "Related Follow" button (if any) behind the corresponding account in the follower list or enter the homepage of the corresponding follow account to choose Unfollow this account
d. Enter [My]-[Settings]-[Change mobile phone number] to access and correct the bound mobile phone number information
e. For security and identification considerations, you may not be able to independently modify certain initial registration information submitted during registration (such as information after real-name authentication); if you really need to modify this type of information, please contact our mailbox at 8:00-17:00 on working days. We will review the issues involved as soon as possible, and a dedicated person will reply in time after verifying your user identity.
6.2 Right to erasure
You have the right to erase your personal information. You can use this software to erase all or part of your personal information at any time. Once you delete, we will delete or anonymize such information, unless laws and regulations provide otherwise.
6.3 Restricted processing
You have the right to ask us to restrict the processing of your personal information, and to ask us not to be the subject of automatic processing, including user portraits.
6.4 Withdrawal of consent
You can revoke your consent to the collection, use and or disclosure of your personal information controlled by us by submitting a request. To change your decision, we will process your request within 3 working days. Please understand that some service functions of CFMOTO RIDE APP are provided based on specific information. According to your cancellation request, it may affect your normal use of some functions of the software.
6.5 Unbinding
You can use this software to release the binding relationship between you and your vehicle at any time. Once the binding is released, neither you nor anyone else can view the historical information generated by the vehicle during your binding. Unbinding may cause all your user data, account rights and account information to be erased and cannot be restored.
6.6 Complaints and reports
If you think that your personal information rights may be infringed, or if you find clues that infringe your personal information rights, you should contact us. We will feedback your complaint and report within 15 days after verification.
6.7 cancel account
You can cancel your account in [My]-[Settings]-[Account Cancellation]. Before you cancel your account, we will verify your personal identity, security status, device information, etc. You know and understand that the act of canceling your account is irreversible. After you cancel your account, we will delete relevant information about you or anonymize it, unless otherwise provided by laws and regulations.
6.8 Change or withdraw sensitive permission settings
You can turn off the precise geographic location information, camera, and album permissions in the operating system of the device itself, change the scope of consent, or withdraw your authorization. After the authorization is withdrawn, we will no longer collect information related to these permissions.
6.9 Access to privacy policy
a. You can view the entire content of this privacy policy on the registration page, or log in to your personal account [My]-[Settings]-[Privacy Policy].
7. Change
We may revise this privacy policy in due course. When the terms of the privacy policy are changed, we will show you the changed guidelines through push notifications, pop-up windows or other appropriate forms when you log in and update the version. If you continue to use our services, it means that you fully read, understand and agree to be bound by the revised "Privacy Policy".
8. Protection of minors
8.1 Minors should obtain the consent of their guardians before using our products and/or services. If you are a minor, before using our products and/or services, you should read this privacy policy under the supervision and guidance of your guardian, and you should use our products and/or services and submit personal submissions under the explicit consent and guidance of the guardian. information. We protect the personal information of minors in accordance with the relevant national laws and regulations, and will only collect, use or publicly disclose the personal information of minors when permitted by laws and regulations, with the explicit consent of the guardian, or necessary to protect your rights and interests.
8.2 If you are the guardian of a minor, when you have any questions about the personal information of the minor you are guarding, you can communicate with us through the contact information publicized in Article 9 "Contact Us" of this Privacy Policy . If we discover that the personal information of minors has been collected without the prior consent of a verifiable guardian, the relevant data will be deleted as soon as possible.
9 Contact us
You can contact us via email at shenyp@cfmoto.com.
10. Dispute resolution
10.1 For any dispute arising from this privacy policy and our handling of your personal information, you agree to submit the dispute or dispute to the People's Court of Yuhang District, Hangzhou City, Zhejiang Province, China.
10.2 If you believe that our handling of personal information has harmed your legitimate rights and interests, you can also choose to report to relevant government departments.
10.3 The title of this privacy policy is provided for convenience and reading only, and does not affect the meaning or interpretation of any provisions in the text.
CFMOTO RIDE
China Zhejiang CFMOTO Power Co., Ltd.